The state's three largest energy providers are offering special payment plans for customers affected by Hurricane Ike.
Reliant Energy is asking its customers to call 713-207-7777 to discuss their circumstances. These programs include:
Assistance with bill payments, including extensions, payment plans and average billing, depending on the customer's specific needs.
Temporary suspension of late fees and disconnections for nonpayment for all customers in areas impacted by the hurricane.
A voluntary moratorium on disconnection of electric service through the end of September for low-income seniors, critical-care, and other low-income residential customers who contact Reliant Energy and agree to a payment plan.
TXU Energy announced this plan:
Extending payment due dates;
Allowing customers to pay 25 percent on the total amount due and defer the balance over five installments;
Extending special summer customer protections for low-income, the ill and disabled and those age 62 or above in affected areas. The special summer customer protections - which declared a moratorium on disconnections and provided more flexible payment plans - were scheduled to end September 30;
Waiving late fees;
Allowing new customers to pay deposits in two installments;
Also, Direct Energy is offering payment assistance through its Neighbor-to-Neighbor program, which provides bill-payment assistance of up to $300 as often as twice a year. For information, call at 888-305-3828.
Please see the official news release for additional information:
http://blogs.chron.com/consumerwatch/2008/09/three_electric_providers_offer_1.html

